ALERTS

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Leak Detection

Please be advised that CWSD will have an independent contractor assisting in locating leaks. The company is called "Northwest Utility Services" and they will be out checking valves, walking the path of water mains and listening/looking for main line leaks. Most of the work will be done during evenings and late nights as that is when normal usage is the lowest. 

If you have any questions of concerns, please do not hesitate to call our office at (479)795-0222

Freeze Warning

This is an important message from Centerton Utilities:

Centerton will be experiencing below freezing temperatures starting tonight. Please take note of of these tips to help prevent your pipes from freezing.

  • Do not leave your garage door open. Not even a little bit for the cat or dog. This is the number one cause of frozen pipes. Most hot water heaters are in the garage and these pipes will freeze.
  • If your spouse leaves before you do, make sure they close the garage door after they leave.
  • If you find your pipes around the hot water heater do freeze, you can use a hair dryer on high heat to help thaw them out.
  • Disconnect all garden hoses from the faucets.
  • Take a look at your water meter can or your shut off valve box and make sure the lid is closed on them. Even though they are in the ground, they too will freeze if not covered.
  • Lastly, if you plan on leaving a faucet dripping, choose the one furthest from your garage, or hot water heater. This will ensure that water flows throughout your home's pipes.

If you have any additional questions, please feel free to contact our office. (479)795-0222

 

Phone Issues

Please be advised, our internet provider, COX, is currently experiencing problems. A couple of our phone lines are Voice of IP lines. As a result, we are experiencing phone troubles and calls are being dropped. Please keep trying and remember you can always reach us by email. admin@cwsdonline.com They are currently working on the issue and should have corrected soon.

Sanitary Sewer Smoke Testing

The Wastewater Division of Centerton Utilities will be conducting leak tests of the sanitary sewer system in your area by forcing smoke into the lines. This smoke will help locate places where storm and other surface waters are entering the City's sewers as well as reveal sources of sewer odors. Leak testing is part of our continuing effort to provide a safe, economical, efficient, and environmentally sound sewer system throughout Centerton. 

While most residents will never see or smell the smoke, CWSD wants you to have as much information as possible about the testing. A special non-toxic smoke will be used in these leak tests. The smoke is manufactured for this purpose and, therefore, leaves no residuals or stains and has no effect on plants and animals. The smoke has a distinctive, but not unpleasant odor.  

If traces of the smoke or its odor enter your house or building, it is an indication that gases and odors from the sewer also may enter. Evidence of smoke in your house during the smoke testing should be immediately reported to Centerton Utilities testing crew and to your plumber. Location, identification, and correction of the source of smoke entering your house is strongly recommended. While the Centerton  Utilities will render all possible assistance, the correction of any defects in the pipes and sewer on private property is the responsibility of the owner. 

Leak testing smoke may enter your house if: 

  • Vents connected to your building's sewer pipe are inadequate, defective, or improperly installed; or
  • Traps under sinks, tubs, basins, showers and other drains are dry, defective, improperly installed or missing; or
  • Pipe, connections and seals of the wastewater drain system in and under your building are damaged, defective, has plugs missing, or are improperly installed. 

This round of tests will occur Thursday, February 18. However, testing will take place several time over the next few months. The actual testing in your neighborhood may last only a few minutes. We will provide notice 24 hours before testing is scheduled in your neighborhood by leaving a door tag on your front door. When you receive this notice, we suggest that you run water into all drains to make sure the trap is full, especially those used infrequently. 

If your property is not owner-occupied, we ask that you help us by forwarding this important information to anyone living or working there. If you have any questions, or desire more information, please call (479) 795-0222 during regular office hours (8 a.m. - 4:30 p.m.), or visit our Web site anytime at www.cwsdonline.com 

Flushing Hydrants

The Centerton Fire Department has been and will be flushing fire hydrants in both the city and county. This tends to stir up sediment that has settled out over time. This sediment is made up of calcium and other mineral deposits that are naturally found in our water supply.

This sediment in the water, while esthetically unappealing, does not change the safety of the water. It is sanitized and safe for use and consumption. Sedimentation in water lines is a normal process and will settle back down, usually within 12 to 24 hours.

The fire department is required to do this flushing twice a year to make sure fire hydrants are operational in the event of a fire.

If you have further questions, please contact our office at 479-795-0222

Centerton Water Online Account Access

On Saturday January 16, 2016 your Centerton Water online account and payment system will be down from approximately 8am to 5pm for general maintenance. If you need to access your account or make a payment, please do so before this time frame. Everything should be back up and running Saturday evening.

Thank you for your patience.

CWSD

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